Returns

We accept returns within 7 days after the order is delivered. All returns must be unused, with no signs of damage, and in their original packaging.

We will determine if the good is eligible for a full refund after we receive the goods. We do not refund shipping costs.

Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.

Customised orders are final sale and cannot be returned or exchanged.

We do not accept returns or exchanges for international orders.

For returns inquiries, please contact us at email: info@joiechau.art once you receive the goods.

Returns are typically processed within 10 business days. Credit card refunds usually take 10 business days to appear on your statement.

Exchanges

We accept exchanges within 7 days after the order is delivered. All exchanges must be unused, with no signs of damage, and in their original packaging.

Customised goods take up to 10-14 business days, with possible delays during peak periods.

Please note that customised goods are not eligible for return or exchange.

We do not accept returns or exchanges requests for international orders.

We offer one-time exchange for same product.

Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.

For exchange inquiries,  please contact us at email: info@joiechau.art once you receive the goods.