To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to checkout, provide the necessary information, and complete the payment process.

We accept various payment methods, including credit/debit cards, PayPal, online banking transfers, bank deposit and FPS. You can choose the most convenient option during the checkout process.

IF YOU CHOSE BANK DEPOSIT AS PAYMENT METHOD:

BANK DEPOSIT
Please kindly transfer the total amount to our bank account:

BANK ACCOUNT NAME:
JOIE CHAU DESIGN

BANK ACCOUNT NUMBER:
388-756-2-45805702

BANK NAME:
LIVI BANK LIMITED

*Please complete payment within 24 hours.
*Please send us a copy of the BANK SLIP and ORDER NO. to our email info@joiechau.art for our record.

IF YOU CHOSE FPS AS PAYMENT METHOD:

FPS 轉數快
Please kindly transfer the total amount to our FPS account:

JOIE CHAU DESIGN
FPS identifier no.
109318790

*Please complete payment within 24 hours
*Please send us a copy of the BANK SLIP and ORDER NO. to our email info@joiechau.art for our record.

Shipping times may vary depending on your location and the product you've ordered. We strive to process and ship orders within 3-5 business days.

For customised goods, since they are crafted especially for you, please allow 3-4 weeks.

Once shipped, the estimated delivery time will be provided for your reference.

All orders are shipped from Hong Kong SAR. 

For international shipping, please contact us at info@joiechau.art .

Our order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Joie Chau Art is not responsible for these charges if they are applied and are your responsibility as the customer.

Returns

We accept returns within 7 days after the order is delivered. All returns must be unused, with no signs of damage, and in their original packaging.

We will determine if the good is eligible for a full refund after we receive the goods. We do not refund shipping costs.

Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.

Customised orders are final sale and cannot be returned or exchanged.

We do not accept returns or exchanges for international orders.

For returns inquiries, please contact us at email: info@joiechau.art once you receive the goods.

Returns are typically processed within 10 business days. Credit card refunds usually take 10 business days to appear on your statement.

Exchanges

We accept exchanges within 7 days after the order is delivered. All exchanges must be unused, with no signs of damage, and in their original packaging.

Customised goods take up to 10-14 business days, with possible delays during peak periods.

Please note that customised goods are not eligible for return or exchange.

We do not accept returns or exchanges requests for international orders.

We offer one-time exchange for same product.

Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.

For exchange inquiries,  please contact us at email: info@joiechau.art once you receive the goods.

We are afraid that orders cannot be canceled after it has been placed. Please contact us at email: info@joiechau.art within 24 hours if you would like to change your order, we will do our best to accommodate your request before the order is shipped.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

If you have any questions or need assistance, our customer support team is here to help. You can contact us at email: info@joiechau.art  or fill in the contact form during our business hours, and we'll be glad to assist you.

Returns are typically processed within 10 business days. Credit card refunds usually take 10 business days to appear on your statement.